FAQs

• Since batteries are considered hazardous materials for transportation, they are not shipped with the product. All items are compatible with major international power tool battery brands.
  

Dear customer, please note that our products have power limitations — they are not power stations. Always check the rated power parameters before purchase and during use to ensure safe and proper operation.

To ensure the best performance and safety, please use the products in a dry, well-ventilated environment and avoid exposure to water or extreme temperatures.

All orders will be shipped within 48 hours after purchase (excluding weekends and public holidays).

If you encounter any problems or have questions, please contact our customer service immediately. We are always ready to assist you and ensure a smooth experience.

You can place an order directly through our website by adding items to your cart and completing the checkout process.

We accept major credit cards, PayPal, and other secure payment options listed at checkout.

After your order is placed, you will receive a confirmation email with a link to track your order status in real time.

All orders on this website come with free shipping, except for remote areas.

If you need to change or cancel your order, please contact our customer service team as soon as possible. Once your order has been shipped, we are unable to make changes.

If your product arrives damaged or is not working properly, please contact our customer service team within 7 days of receiving your order. We’ll arrange a replacement or refund for you.

To return a product, simply contact our support team with your order details. We will provide instructions and a return shipping address.

Certain products, such as custom or clearance items, may not be eligible for return. Please refer to our return policy for details.

Refunds are processed within 3–5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.

Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.

Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.

On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.

Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.

Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.

You can reach our technical support team via email, live chat, or the contact form on our Support Center page.