You may request a return under the following conditions:

• Unused Products: Items must be in original condition, unused, undamaged, and include all original packaging, labels, accessories, and gifts.
  
• Return Window: Requests must be submitted within 30 days of receiving the product.
  
• Applicable Products: Most products are eligible for return, except for custom-made items, personal hygiene products, or clearance/promotional items.
  
• Quality Issues: Products with manufacturing defects, damage, or not matching the description are eligible for return.
  

Not Eligible for Return:

• Custom or personalized products (unless defective).
  
• Used, damaged, or missing original packaging.
  
• Items returned after the 30-day window.
  
• Promotional or clearance items marked as “non-returnable.”
  
• Quality Issues: Products with manufacturing defects, damage, or not matching the description are eligible for return.
  

Our products do not include batteries. Some customers may mistakenly believe the product includes a battery. Please carefully read the product description before purchasing.

If you need to exchange the product due to this misunderstanding, we support exchanges under the following conditions:

• The exchanged product must meet the “unused, original packaging” condition.
  
• Customers are responsible for the return shipping costs incurred due to this misunderstanding.
  

To avoid confusion, please confirm the product details before placing an order or contact customer service for consultation:

• Email: Azocekus@outlook.com
  
• WhatsApp: +1 281-904-2682
  

Please follow these steps to request a return:

1. Submit a Return Request:
   
   Contact us via email (Azocekus@outlook.com) or WhatsApp (+1 281-904-2682), providing your order number, reason for return, and product photos (if applicable).
   
   Alternatively, you can log in to your Azocek account and submit a return request on the order page.
   
2. Review and Approval:
   
   We will review your request within 3 business days and respond via email or WhatsApp.
   
   If the return is approved, we will provide the return address and Return Merchandise Authorization (RMA) number.
   
3. Return the Product:
   
   Ship the product and all accessories to the specified address, including the RMA number.
   
   We recommend using a traceable shipping method. Return shipping costs are the customer's responsibility (unless the product has a quality issue).
   
4. Inspection and Refund:
   
   Upon receiving the return, we will inspect the product within 5 business days.
   
   If the product meets the return conditions, a refund will be processed within 7 business days to the original payment method.
   

Refund Amount: Products meeting the return conditions will receive a full refund (excluding the original shipping cost). If the return is due to a quality issue or our error, return shipping costs will be covered by Azocek.

Refund Method: Refunds will be processed to the original payment method (e.g., PayPal, credit card). Refunds may take 5–10 business days to appear in your account.

Non-Quality Issue Returns: Customers are responsible for return shipping costs, and the original shipping cost is non-refundable. If the product packaging or accessories are missing, a deduction of up to 20% of the product value may apply.

Exchange Conditions:

• Exchange requests must be made within 30 days of receiving the product and are limited to quality issues, our error, or customer misunderstanding regarding the battery issue.
  
• The exchanged product must be unused, undamaged, and retain original packaging.
  

Exchange Process:

• Follow the return process to submit an exchange request, specifying the desired replacement product (e.g., size, color).
  
• We will ship the replacement product, and Azocek will cover the shipping costs (only for quality issues or our error).
  
• If the exchange is due to customer misunderstanding regarding the battery issue, the customer is responsible for return shipping costs.
  
• If the desired product is out of stock, we will offer a refund or equivalent store credit.
  

Exchange Timeline:
Replacement products will be shipped within 7 business days after return inspection.

If you receive a defective, damaged, or incorrect product:

• Contact Us: Reach out to our customer service team within 7 days of receiving the product, providing photos or videos as evidence.
  
• Resolution: We will offer a free return shipping label or arrange for a replacement product, with shipping costs covered by Azocek.
  
• Refund or Credit: If a replacement is not possible, we will provide a full refund or equivalent store credit (your choice).

• The same return and exchange policy applies to international orders.
• Return shipping costs are the customer’s responsibility (unless due to quality issues or our error).
• Customers are responsible for any customs duties, taxes, or additional fees.
• Return packages must comply with international shipping and customs regulations.

• Promotional or Clearance Items: Some promotional items may be marked as “exchange only” or “non-returnable.”
• Custom Products: Custom or personalized products are only eligible for return or exchange if defective.
  
• Gift Cards or Digital Products: Gift cards, software, or digital products are non-returnable.

For any return or exchange-related inquiries, please contact us:

• Email: Azocekus@outlook.com
  
• WhatsApp: +1 281-904-2682 (24/7 customer support, for responding to inquiries and processing orders only)
  
• Address: Zhongyuan Network Technology (Shenzhen) Co., Ltd., Shenzhen, Guangdong Province, China
  

We will respond to your request within 3 business days. Please contact us promptly upon discovering any issues, and our customer service team will assist in resolving the matter.

We may update this return and exchange policy periodically. Changes will be posted on this page with the updated effective date. We recommend reviewing this policy regularly to stay informed of any updates.