• All orders are processed within 24 hours of confirmation (excluding weekends and public holidays).
• Once your order is shipped, you will receive a notification via email or WhatsApp (+1 281-904-2682), including tracking information if available.
  Important: Our products do not include batteries. Please review product details before placing your order. Contact

• customer service for any questions:
  Email: Azocekus@outlook.com
  WhatsApp: +1 281-904-2682

• We partner with reliable carriers including USPS, GoFo, UniUni, and FedEx to ensure your orders arrive safely.
• Shipping methods are based on the option selected at checkout.
• Most orders include tracking, which will be sent via email or WhatsApp after shipment.
  
• Note: Some low-cost shipping options may not provide tracking (e.g., certain USPS or GoFo economy services). Please review shipping options during checkout or contact us for confirmation.

• Domestic Orders (U.S.): Typically 3–7 business days via USPS, GoFo, UniUni, or FedEx.
• International Orders: Typically 7–21 business days, depending on destination.
• Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, weather, or carrier operations.
  
• Important: If your shipment is delayed or there are issues, contact customer service within 7 days of receiving your order:
  
  Email: Azocekus@outlook.com
  WhatsApp: +1 281-904-2682

• Shipping fees are calculated at checkout based on package weight, dimensions, destination, and selected shipping method.
• Free Shipping Promotions: Orders over [specific amount, e.g., $50] or meeting promotional conditions may qualify for free shipping. Please check the promotions page: https://azocek.com/promotions
• International orders may incur additional charges (e.g., customs duties or import taxes), which are the customer’s responsibility.

• Damaged Packages: If your package is damaged during transit, contact customer service within 7 days and provide photo or video evidence.
• 
  Lost Packages: If your package does not arrive within the estimated delivery time, contact us within 7 days of the expected delivery date. We will coordinate with the carrier to investigate.
  
• Resolution: For damaged or lost packages, we will provide a replacement or full refund according to the circumstances (refer to our Return & Exchange Policy).
  
• Important: Contact customer service promptly:
  Email: Azocekus@outlook.com
  WhatsApp: +1 281-904-2682
  
• We commit to responding within 3 business days and assisting with the carrier to resolve issues.

• No Batteries: Our products do not include batteries. Please review product descriptions carefully. For returns due to misunderstandings, refer to our Return & Exchange Policy.
• Communication: For any questions about shipping, delivery, or products, contact us promptly. We provide 24/7 support to ensure a smooth shopping experience.
  
• Tracking: Check the tracking information provided by USPS, GoFo, UniUni, or FedEx. If tracking is missing or delivery status is unusual, contact us immediately for assistance.

For any shipping or delivery inquiries:

• Email: Azocekus@outlook.com
  
• WhatsApp: +1 281-904-2682 (24/7 customer support)
  
• Address: Zhongyuan Network Technology (Shenzhen) Co., Ltd., Shenzhen, Guangdong Province, China
  

We will respond within 3 business days and provide assistance.

We may update this Shipping & Delivery Policy from time to time. Updates will be posted on this page with the revised effective date. Please check periodically for the latest information.